PREAMBLE
YakaEquiper.com is a French company established in France since 2010. The site is the property of YakaEquiper in its entirety, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext type links to the site are authorized without specific requests.
YakaEquiper.com informs you that any ordering for a product appearing in the online store of the YakaEquiper.com website requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop. of the website. .
SELLER IDENDITIFATION:
YAKAEQUIPER.COM,
RUE DE ROUCOURT,
59169 CANTIN
FRANCE
RCSDOUAI522 613 348
VAT: FR53522613348
How to contact us: ONLINE CHAT, EMAIL, MESSENGER, WHATSAPP (“Contact us” section).
SITE HOST:
OVH
2 Roubaix
France
FRANCE
RCS Lille 424 761 419 00045
Article 1: Completeness
These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or handed over by the consumer may be incorporated into these conditions, since these documents would be incompatible with these general conditions.
Article 2: Object of the general conditions of sale
The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company YakaEquiper.com to the consumer.
Article 3: Contractual Documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signing the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees owed by the company YakaEquiper.com.
Article 5: Electronic signature
The "double click" or "check mark" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order Confirmation
Contractual information will be confirmed by e-mail at the time of delivery at the latest or, failing that, to the address indicated by the consumer in the order form.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company YakaEquiper.com under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.
Article 8: Product Information
8.1 The company YakaEquiper.com presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking final order the essential characteristics of the products he wishes to buy.
8.2 The offers presented by the company YakaEquiper.com are only valid while stocks last.
Article 9 Price
The prices are indicated in euros and are only valid on the date of dispatch of the order form by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.
YakaEquiper.com may modify its sales prices at any time without notice and cannot be held responsible for fluctuations in the price indicated on its site.
These will not entitle the Customer to return the Product.
YakaEquiper.com cannot be blamed in the event of fluctuations in the selling price and any price differences will in no case be reimbursed.
Article 10.A: Method of payment
To pay for his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees the company YakaEquiper.com that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company YakaEquiper.com reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card from officially accredited organizations or in the event of non-payment. The company YakaEquiper.com reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.
Payment methods available: CMCIC Credit card payment, Payment in 2X 3X 4X with ALMA, PayPal, PayPal 4x, Transfer, Instant transfer. We no longer accept checks and cashier's checks following several unpaid bills, otherwise known as "bad checks". If you pay in several installments you accept: Alma customer general conditions et particular conditions .
Article 10.B: Have and good gift
To pay for his order, the customer can have a credit note following a product return or a commercial offer. This credit note is to be used only once, it cannot be divided into several orders. This credit applies to the amount including tax of the products, delivery costs remain fixed and cannot be reimbursed.
Article 11: Product availability
The order will be executed at the latest within 2 days from the day following that on which the consumer placed his order. In the event of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice to request either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 12: Terms of delivery
12.1 Delivery is made to the address you gave us when ordering.
If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.
12.2 Delivery times are given in good faith and without obligation on our part. We will not accept any claim for compensation or penalty.
Shipments are made the same day (order before 12 noon and within the limit of our possible) of your order if the product is in stock (except weekends and holidays). Shipments are made from Monday to Friday, no shipment of packages on Saturday and Sunday.
In the event that you choose to pay by check, money order, bank transfer, the order will only be processed upon receipt of the amount due and the deadlines will run accordingly.
Any delays do not entitle the buyer to claim damages. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.
12.3 Taxes and Customs Duties
DOM-TOM deliveries: according to the tax law in force, the articles delivered in the DOM-TOM are paid excluding taxes. The VAT applicable in these departments will be collected upon delivery.
Deliveries in the European Union: If you are delivered to a country in the European Union, you will not have to pay taxes or other entry fees. (the prices displayed take into account the VAT specific to each country of the union)
Deliveries outside the European Union: all products intended for delivery outside the European Union are invoiced without taxes. The invoice is established exclusive of tax. The local customs administration is free to charge you for any import duties or other import taxes. The customs documents for all packages destined for abroad summarize the total value of the contents of your order and the description of the items. Customs or import taxes are due as soon as the package reaches its country of destination. You must pay any additional customs clearance taxes. We have no control over these taxes and cannot predict them, as customs policies vary greatly from country to country. Please contact your local customs office for more information.
12.4 Delivery costs are fixed for each product category. The delivery price is calculated according to the weight of each product for sale on the site. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery.
12.5 All orders placed with YakaEquiper.com are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. YakaEquiper.com is released from any legal liability if the payment of taxes was not made by the customer.
12.6 Always check your package on arrival. You have a period of 24 hours to make any reservations (the date of sending of your message is retained) with YakaEquiper.com and / or the carrier in the event of missing or damaged items. Beyond that, the request cannot be received.
In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him. In the event of apparent defects, the purchaser has the right of return under the conditions provided for in this document.
Article 13: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by fax or by simple letter to our customer service:
YakaEquiper.com,
RUE DE ROUCOURT,
59169 CANTIN
Article 14: Delivery Errors
14.1 The consumer must formulate with the company YakaEquiper.com on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of products in kind or in quality. compared to the indications on the order form. Any complaint formulated beyond this period will be rejected.
14.2 The formulation of this complaint with the company YakaEquiper.com can be made:
- by connecting to our site in the "My Account" section, then "History of your orders" where you can ask us your question through the contact us menu, clearly specifying the order reference.
14.3 Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the company YakaEquiper.com from any responsibility towards the consumer.
14.4 On receipt of the complaint, the company YakaEquiper.com will assign an exchange number for the product (s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the procedure presented above.
14.5 In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company YakaEquiper.com as a whole and in its original packaging, by Colissimo Recommended, to the following address:
YakaEquiper.com,
RUE DE ROUCOURT 5,
59169 CANTIN
To be accepted, any return must first be reported to Customer Service at YakaEquiper.com. The postage fees are paid by the client.
Article 15: Product Warranty
15.1 In all cases YakaEquiper.com cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, YakaEquiper.com's liability is systematically limited to the value of the product in question, value of its date of sale and without recourse to the brand or the company producing the product.
15.2 In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code).
15.3 You can contact customer service: 7 days a week through the "Contact us" space available on our site.
15.4 Our guarantees only apply in Metropolitan France. The buyer must contact the after-sales service by making his request by email or failing that by registered mail with acknowledgment of receipt and will receive by return, an SA V return number. Defective products must be returned in reinforced packaging. accompanied by the return number granted by YakaEquiper.com.
In all cases, the costs and risks of returns remain the responsibility of the customer. The guarantee cannot be applied if:
- The equipment has been badly assembled, badly installed, badly maintained by the user.
- The equipment has undergone repairs, modifications, transformations by the user.
- The material has been damaged by the user.
- Defects are due to negligence, improper use, non-compliance with the seller's instructions.
- Products are returned broken or damaged.
- The products have been used in a humid environment or outdoors if the technical sheet does not expressly authorize it.
- Damage and faults caused by natural wear or by external accident (incorrect assembly, faulty maintenance, abnormal use, shocks, etc.), or even by a technical intervention by a third party, are excluded from the guarantee.
- The products are returned marked with ink or any other substance, the majority of products being repairable we will not accept to take back under warranty a product on which an annotation would have been made by the customer by means of a pen or by any other means.
- No guarantee is due for the damage which could be caused to any third party by the goods sold.
Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at his expense, the products that do not suit him. In the event of refusal of the parcel within the framework of a withdrawal, the return costs which are invoiced to us by the carrier will be deducted from the refund, the return costs being borne by the customer. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day. All returns must be returned in their packaging and must not have been used:
- The product must be returned by any means at the expense of the consumer, YakaEquiper is not responsible for any losses that may occur during the transport of the return (the transport costs are the responsibility of the consumer):
YakaEquiper.com,
RUE DE ROUCOURT 5,
59169 CANTIN
FRANCE
In case of exercise of the right of withdrawal, the company YakaEquiper.com will make every effort to reimburse the consumer within 10 days. However, given the technical nature of the products sold, this period may be extended to 20 days, in particular when the product needs a technical check.
The consumer will then be reimbursed by recrediting their bank account (secure transaction) in the event of payment by credit card or Paypal, in the event of payment by transfer, the reimbursement will take place by bank transfer. We cannot take back bulbs for safety reasons (xenons, xenon effect and the like). Headlights and lights unpacked, used, mounted are not taken back or exchanged. If you decide to return an item to us that we cannot take back, a 20% discount may be applied in the event of a return showing signs of use / not in its original packaging / poorly packaged. For body parts requiring painting, they are not taken back if they are painted / modified. In the event of a return that does not comply with our conditions, the costs of re-shipment to your home will be at your expense and debited from your means of payment.
In the case of a refusal of delivery of the package or non-collection at the relay point on the grounds of a withdrawal will in fact result in the invoicing of the costs of sending, removal and return. The costs are the responsibility of the consumer in the event of withdrawal of purchase.
Flat rate billing: Colissimo: 9 euros excluding tax. International Colissimo: €75 excluding tax. Chronopost: 19 euros excluding tax. Chronopost Europe: 51 euros excluding tax. GLS: 23 euros excluding tax. Carrier geodis/raben/dhl/tnt/BRT: 95 euros excluding tax.
Article 17: Litigation
17.1 This contract is subject to French law.
17.2 YakaEquiper.com cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers.
17.3 Responsibility YakaEquiper.com will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
17.4 In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of: a professional association of the branch, an association consumers or any other advice of its choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee.
17.5 It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
17.6 Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Douai Instance and Commercial Court (59500) has sole jurisdiction, whatever the place of delivery and the method of payment accepted.
Article 18: Data processing and Freedoms
The information requested from the consumer is necessary to process his order. The consumer can write to the company YakaEquiper.com whose contact details are in the confidentiality charter appearing within the framework of the website, to exercise his rights of access, rectification with regard to information concerning him and appearing in the files of the company YakaEquiper.com, under the conditions provided for by the law of January 6, 1978. CNIL declaration n ° 1433746
To consult the integrity of our confidentiality charter / respect for private life click here
Article 19: Return Service
A return to after-sales service must have been approved by the service concerned. Any return that does not have a return number will be systematically refused upon receipt of it at our premises. Return costs are never covered, they remain the responsibility of the customer, even in the event of a service covered by a guarantee.
Article 20: Refund of the difference
You have found less expensive elsewhere on a site / store located in France (excluding sales / and / or self-entrepreneurship platforms), we will refund the difference from the price paid on YakaEquiper, and the price possibly paid elsewhere (the total cost must be taken into account). The conditions must be the same and the product must be in stock. In the event of a product not stored elsewhere, the refund of the difference will be reduced by 10%. The same characteristics of the product in question, same new condition and excluding specials and sales. Any request for reimbursement of the difference must be made within 3 days from the payment of the order, it will then be necessary to communicate either by mail, or by email, or by sms the product concerned as well as the link and price found less expensive elsewhere. Beyond 3 days, no request can be taken into account.
* last edition of the GTC dated 01-01-2014, relating to 19,6% VAT rising to 20,00%. *
* last edition of the GTC dated 01-09-2014, relating to the withdrawal period. *
* last edition of the GTC dated 01-01-2015, relating to the change of registered office. *
* last edition of the GTC dated 01-02-2021, relating to the payment method in several ALMA installments. * |
